Donato Salon + Spa is hiring for a Call Center Agent for our Square One location
Overview
Known for creative and progressive hair design, Donato Salon + Spa is synonymous with beauty and fashion. Donato Salon + Spa features the city's best hairstylists, colourists, estheticians, massage therapists, and make up artists. These innovative trendsetters, talented artists and experienced designers are known throughout Canada and around the world!
Compensation: Offers competitive rate, and salon perks!
Responsibilities and Duties
- Act as a first point of contact for guests
- Book appointments for salon and spa through a centralized system
- Deal with customer inquries, booking costs, service costs, etc
- Organize wedding parties and spa parties
- Book appointments for other locations
- Engage in incoming and outgoing calls
- Up sell services to current clientele
- Engage in reminder calls 3 days prior to appointment
- Must have open availability, this is a full time position (evenings and weekends are mandatory)
Qualifications and Skills
- High-school diploma
- Minimum 1-year related experience (same position or retail customer service experience)
- Salon/Spa experienced considered an asset.